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Last Updated: August 2026
LOCKD respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase from www.lockd.co.za.
This policy is intended to comply with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African privacy laws.
When you visit our website, create an account, place an order, contact us or subscribe to our communications, we may collect information including:
We only collect personal information that is reasonably necessary for operating our website, processing orders and providing our services.
We may use your personal information to:
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.
When you purchase from LOCKD, we collect the information required to process and fulfil your order.
Payments may be processed through third-party payment service providers. Your payment information is handled according to the security and privacy requirements of the applicable payment provider.
LOCKD does not intentionally store your complete credit or debit card details on our website.
To deliver your order, we may provide relevant information to our courier or delivery partners.
This may include your:
Courier companies are provided only with information reasonably necessary to complete the delivery of your order.
If you subscribe to LOCKD marketing communications, we may send you information about:
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in our emails or by contacting us.
Unsubscribing from marketing does not prevent us from sending essential communications relating to an order you have placed.
The LOCKD website may use cookies and similar technologies to help the website function correctly and improve your shopping experience.
Cookies may be used for purposes such as:
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
We may use third-party services such as Google Analytics, Google Ads, Meta or similar platforms to understand website activity and measure or improve our advertising.
These services may use cookies or similar technologies and process certain information according to their own privacy policies.
Where required, we will obtain appropriate consent before using non-essential tracking technologies.
LOCKD does not sell your personal information.
We may share information with trusted third parties where reasonably necessary to operate our business, including:
We may also disclose information where required by law, regulation, court order or another lawful authority.
We take reasonable technical and organisational measures to protect personal information against:
While we take reasonable precautions, no online system or method of electronic transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.
Certain transaction and accounting information may need to be retained for legally prescribed periods.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
Subject to applicable South African law, you may have the right to:
To exercise any of these rights, please contact LOCKD using the contact details provided on our website.
We may need to verify your identity before processing certain requests.
Our website and products are intended for customers who are legally capable of entering into online transactions.
We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.
Our website may contain links to third-party websites or services.
LOCKD is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
Questions, requests or concerns relating to your personal information or this Privacy Policy can be submitted to LOCKD through the contact details published on:
Please include sufficient information for us to identify and respond to your request.
If you believe that your personal information has been processed in a manner that does not comply with POPIA, you may contact us so that we can investigate and address your concern.
You may also have the right to lodge a complaint with the Information Regulator of South Africa.
We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology or legal requirements.
The latest version will be published on www.lockd.co.za, together with the date it was last updated.
For questions about this Privacy Policy or the way LOCKD handles your personal information, please contact us through the contact details provided on:
