FREE SHIPPING ON ORDERS OVER R1200
Premium activewear. Built for performance.
Designed to move with you.
Last Updated: August 2026
Welcome to LOCKD.
These Terms and Conditions govern your use of www.lockd.co.za (“the Website”) and any purchases made through the Website.
By accessing, browsing or purchasing from the Website, you confirm that you have read, understood and agreed to these Terms and Conditions, together with our Privacy Policy and any other policies published on the Website.
If you do not agree to these Terms and Conditions, please do not use the Website.
LOCKD is a South African women’s activewear brand offering apparel and related products through our online store.
References in these Terms and Conditions to “LOCKD”, “we”, “us” or “our” refer to the business operating www.lockd.co.za.
References to “you”, “your” or “customer” refer to any person accessing the Website or purchasing products from LOCKD.
You may use the Website for lawful personal shopping and information purposes.
You may not:
We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been breached.
LOCKD makes reasonable efforts to ensure that product descriptions, photographs, sizing information, colours and specifications displayed on the Website are accurate.
Actual colours may vary slightly depending on your device, screen settings, lighting and photography.
Product images are provided for illustrative purposes and minor differences may occur between the displayed image and the product received.
All products displayed on the Website are subject to availability.
Placing a product in your shopping bag does not reserve that product.
A product may become unavailable before you complete checkout, particularly during launches, promotions and periods of high demand.
We make reasonable efforts to maintain accurate stock information. However, occasional discrepancies may occur.
If you purchase an item that subsequently becomes unavailable, we will contact you and arrange an appropriate refund or alternative where agreed.
Prices displayed on www.lockd.co.za are in South African Rand (ZAR) unless otherwise indicated.
Prices will be displayed inclusive of VAT where applicable.
LOCKD may change product prices, promotions or offers at any time without prior notice. Changes will not affect orders already accepted and paid for, except where an obvious pricing error has occurred.
We make reasonable efforts to ensure prices are accurate.
If an obvious pricing error occurs, LOCKD reserves the right to cancel the affected order and refund the amount paid rather than supply the product at the incorrect price.
Promotions and discount codes may be subject to:
Unless expressly stated otherwise, discount codes cannot be combined.
Discount codes cannot be exchanged for cash.
LOCKD reserves the right to withdraw, suspend or amend a promotion where reasonably necessary, including in cases of technical errors, fraud or misuse.
Products displayed on the Website constitute an invitation to purchase and not an obligation on LOCKD to supply those products.
When you submit an order, you are making an offer to purchase the selected products.
An order will only be regarded as accepted once payment has been successfully processed and the order has been accepted by LOCKD.
You will receive an electronic order confirmation using the contact details supplied during checkout.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
Where payment has already been received for an order that we cancel, the appropriate amount will be refunded.
You are responsible for ensuring that all information supplied when placing an order is complete and accurate.
This includes your:
LOCKD cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
If you discover an error after placing an order, please contact us as quickly as possible. We cannot guarantee that an address or order can be changed once processing or dispatch has begun.
Where customer accounts are available, you are responsible for keeping your login details and password confidential.
You are responsible for activity conducted through your account unless unauthorised use results from circumstances for which LOCKD is legally responsible.
Please notify us if you believe your account has been accessed without permission.
Customers may also be offered the option to check out as a guest.
Payment must be completed using one of the payment methods made available during checkout.
Payments may be processed by third-party payment service providers.
LOCKD may perform or request reasonable verification of transactions for fraud prevention and security purposes.
An order may be delayed, declined or cancelled where payment cannot be verified or authorised.
LOCKD does not intentionally store complete credit or debit card details on the Website.
LOCKD delivers orders using third-party courier and delivery providers.
Available delivery options, applicable charges and estimated delivery periods will be displayed on the Website or during checkout.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:
Once your order has been dispatched, you may receive tracking information where this service is available.
Please ensure that somebody is available to receive the parcel at the delivery address supplied.
Nothing in this section limits any rights you may have under applicable South African consumer law.
Risk in products passes to you upon delivery to the delivery address supplied with your order, subject to applicable law.
Ownership of products remains with LOCKD until payment has been received in full.
Returns and exchanges are subject to the LOCKD Shipping & Returns Policy published on our Website.
Items being returned should generally be:
For hygiene reasons and where permitted by law, certain products may not qualify for return or exchange once opened, worn or used.
Any exclusions will be clearly identified where applicable.
Nothing in our returns policy is intended to remove or restrict rights provided to consumers under applicable South African law, including the Consumer Protection Act and Electronic Communications and Transactions Act where applicable.
If you believe you have received a faulty, defective or incorrect product, please contact LOCKD as soon as reasonably possible.
We may request photographs or other information to assess the issue.
Where necessary, the product may need to be returned for inspection.
Where a product is confirmed to be defective, the matter will be handled in accordance with applicable South African consumer protection legislation.
The following would not ordinarily constitute manufacturing defects:
Your statutory consumer rights remain unaffected.
Customers are encouraged to consult the LOCKD Size Guide before placing an order.
Sizing and fit may differ between products and styles.
Product-specific sizing information should therefore be reviewed before purchasing.
Where a correctly supplied product does not fit, any return or exchange will be dealt with according to the LOCKD Shipping & Returns Policy and applicable law.
Customers should follow the washing and care instructions provided with each garment.
Incorrect washing, drying, ironing or treatment may damage activewear fabrics, prints, trims or other components.
Damage caused by failure to follow reasonable care instructions may not constitute a product defect.
Unless otherwise stated, the content of www.lockd.co.za, including:
is owned by or licensed to LOCKD and is protected by applicable intellectual property laws.
You may view the Website and use its content for normal personal shopping purposes.
You may not reproduce, distribute, modify, publish, sell or commercially exploit LOCKD content without prior written permission.
The LOCKD name, logo and associated branding may constitute trademarks or other protected intellectual property.
Nothing contained on the Website grants any licence or right to use LOCKD trademarks without prior written consent.
Where the Website allows customers to submit reviews, photographs, comments or other content, you are responsible for the content you submit.
You may not submit content that is:
LOCKD reserves the right to moderate or remove inappropriate content where reasonably necessary.
The Website may contain links to external websites, payment services, social media platforms or other third-party services.
These third parties operate independently of LOCKD and may have their own terms and privacy policies.
LOCKD is not responsible for the content, security or privacy practices of third-party websites or services except to the extent required by law.
We aim to keep www.lockd.co.za available and functioning correctly.
However, we cannot guarantee uninterrupted or error-free access.
The Website may occasionally be unavailable due to:
LOCKD may modify, suspend or discontinue portions of the Website where reasonably necessary.
We take reasonable measures to protect the Website and customer information.
You must not attempt to:
Suspected unlawful activity may be reported to the appropriate authorities.
Personal information collected through the Website will be handled in accordance with our Privacy Policy and applicable South African privacy legislation, including POPIA.
Please review the LOCKD Privacy Policy for further information about how we collect, process, store and protect personal information.
By using the Website, contacting LOCKD electronically or placing an online order, you consent to receiving communications electronically where appropriate.
These may include:
Marketing communications will be handled according to your preferences and applicable law.
You may unsubscribe from marketing communications at any time.
The Website and its content are provided for general shopping and information purposes.
To the fullest extent permitted by applicable law, LOCKD will not be responsible for indirect, incidental or consequential losses resulting from the use of the Website or products purchased through it.
Nothing in these Terms is intended to exclude, restrict or limit liability or consumer rights where doing so would be unlawful under South African legislation.
To the extent permitted by law, you agree not to hold LOCKD responsible for loss or damage resulting directly from your unlawful use of the Website, breach of these Terms or infringement of another person’s rights.
This provision does not apply where the loss or liability results from conduct for which LOCKD may not legally exclude responsibility.
LOCKD will not be responsible for delays or failure to perform obligations caused by events reasonably beyond our control, subject to applicable law.
These may include natural disasters, severe weather, strikes, civil unrest, interruptions to transport or telecommunications, government restrictions or other unforeseen events.
LOCKD may update these Terms and Conditions from time to time.
Updated Terms will be published on www.lockd.co.za and will apply from the date of publication unless otherwise stated.
Your continued use of the Website following an update constitutes acceptance of the revised Terms to the extent permitted by law.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be treated separately and the remaining provisions will continue to apply.
These Terms and Conditions and your use of www.lockd.co.za are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other dispute-resolution mechanisms where applicable.
Nothing contained in these Terms and Conditions is intended to waive or limit any rights that cannot legally be waived or limited under South African law.
Where there is a conflict between these Terms and a mandatory provision of applicable consumer legislation, the applicable legislation will prevail.
For questions regarding:
please contact LOCKD using the contact information published on:
